Frequently Asked Questions


1. What is a difference between 3 and 7 gears?

Bicycles Vivelo as standard have 3 gears, for an additional fee ($99) , you can update it to 7 gears option. The planetary gear is hidden in the rear hub, so all visible elements are built-in, which does not exposed them to dirt or damage that could happen to a traditional gear.

The advantages of this solution is ease of use. We do not have to wonder if the chain is in the right line, - relevant gear at the front and rear. When changing gears, we do not even have to pedal, we can change the gear when we stop and waiting for example to change the lights on the crossing (which is absolutely not recommended for traditional external derailleurs). Another plus is its failure-free.

The whole system is tightly closed, which means it is not exposed to dirt and changing weather conditions. It causes its longer life and the only thing that the average user needs in this case to care for cleanliness and proper lubrication of the chain

7 gears increase the comfort of driving. Higher number of gears is especially useful when you drive slop terrain. Moreover, if you plan to have an additional load (eg child seat, laded basket etc.), 7 gears are very helpful. The number of gears we should choose should depend on the physical condition and the preferences of the cyclist, because the differences between the hubs are based on the percentage of gear ratios in each gear.

Illustrating in a very simplified way, changing the gears of the Shimano Nexus 3 hub from the first to the second is as when we changed gear in the Shimano Nexus 7 hub from the first gear directly to the fourth. We can easily notice that we still have the second and third ratio, which allow us to develop speed smoothly. In any city we can easily find many hills and to ride them easily and most efficiently the most suitable choice will be a seven-speed hub.

Very important advantage is the fact that we don’t have to shift gears while driving, but we can decide on it when stop or waiting at traffic lights. What is important, the simplicity of the device allows for comfortable and moreover easy handling of only one shifter that will change the gear.


2. Is the varnish/paint (powder coating) durable? 

To create our bikes we use the highest quality confirmed by a certificate varnish/paint directly from Switzerland,. Vivelo bicycles are painted with unique powder varnishes, made on order in the Swiss laboratories of the world's leading paint industry- KABE. These powder coatings are characterized by durability, high resistance to mechanical and atmospheric damage, exceptional gloss, and also protection against corrosion. The received certificate is a confirmation and a guarantee of maintaining the highest quality procedures during painting, affecting the excellent quality of the varnished/ painted elements. This is undeniable priority for Vivelo.


3. Breaks in Vivelo bikes

All Vivelo bikes have, as standard, a "pedal" main brake, commonly known as Torpedo. It is located in the rear hub. Models La Donna, Rider and Rider X also have a V-break auxiliary brake. In model Chopper you  can use also Shimano roller brake.


4. What is the difference between roller brakes and v-brakes?

Roller brakes are considered to be failure-free and known for their resistance in all weather conditions. The entire braking system is located in the center of the hub. This type of brakes is mostly used in city style bikes. Definitely the advantages of this type of brakes are that the brake is sealed, so it is resistant to sand or other contaminants. The disadvantages include that during long trips, they might overheat. Brakes are also not suitable for bikes that require a lot of braking power, they will not work, for example, in mountain bikes.

This type of brakes are attached to the frame fork, and its design resembles long arms to which the brake pads are directly attached. Through the fork passes clamping rope, which is permanently connected to one of the arms. After tightening the brake handle, the cable shortens, which makes the pads tighten to the rim of the bike. This type of brakes is mainly used on MTB bikes. The advantages of V-brakes, which are very popular jaw brakes, are certainly that they are cheap and easy to service. They stand out with quite good braking power, but although they perform well on flat terrain, rain or mud affect braking performance and this is the biggest disadvantage of these brakes.

What is the difference between these two auxiliary brakes? The roller brake works similarly to ABS in the car, thanks to the brake modulator placed inside the brake. What does it mean? During braking, the bike slows down and does not cause the wheel to lock completely, reducing the risk of the falling through steering wheel or uncontrolled slipping. The roller brake works reliably in all weather conditions, which affects the cyclist's safety. This kind of break has very low failure rate.


5. What’s the best height for a biker

La donna bikes are good for people with a height of 4.7-6 feet (145-185 cm), models Rider, Rider X 5 – 6.2 feet (155-190 cm), Grand Chopper 5.2 – 6.4 (160- 195 cm).


6. Estimated time of delivery

We strive to ensure that the delivery time is not longer than 3-4 business days, plus 3-7 (depend on delivery address) business days for shipping. In the high season the delivery time may be longer, we invite you to contact us by phone then we will be able to specify the planned date of shipment.


7. What is a max load ?

Vivelo bikes have aluminum frames and their maximum load is 120 kg (250 lb).


8. Can I pick up a bike by myself?

Absolutely. Pick up is available in our showroom. Tuesday till Friday between 11am – 6 pm and Weekends between 11am – 8 pm


9. Can I get a gift voucher?

Yes, gift voucher purchase is available.


10. How to install a basket?           

If you want Vivelo basket to be properly attached to the bike, install basket stand under the bridge. Hang the basket on the front of steering wheel with two handles on its back. This will allow you to freely remove the basket at any time. If you do not want the baskets to bounce on the potholes, stick a ribbon or a cloth band through the basket and the basket stand. Ready!

11. How to clean a tires?

One of the best options is to clean the tires with water mixed with washing-up liquid or liquid milk (in Poland, CIF). Strong dirt can also be cleaned with a cloth dampened in denatured alcohol (preferably done with protective gloves).

12. How long is a warranty?

Bike frame has 5 years warranty. Rest of elements have 1 year warranty


13. How to adjust a steering wheel?

The handlebar can be adjusted in two places. First option, by unscrewing the stem (very gently, to not to unscrew the "bone", which is located at the bottom of the screw). The stem can be pulled out or stowed so as to obtain a perfect position while driving. The second place where we can adjust the handlebar is to set the angle of the grips. We adjust it at the place where the stem is connected to the handlebar.


14. How to adjust a height of saddle?

Adjusting the saddle position is very simple. We adjust the saddle by fastening seatpost clamp, which is in the place where the seatpost enters the frame. We can move seatpost in or out the frame to ensure the ideal height of the saddle.


15. How to adjust saddle?

To adjust the saddle you will need an Allen key No. 6.  First you need to remove the saddle with the seatpost from the bicycle frame, ( look at HOW TO ADJUST HEIGHT OF A SADDLE). Then turn the saddle upside down to see the bottom of the saddle. This is where the seat post is attached with the saddle. Now we to loose the fastening bolt and move the element with the bolt on the rods at the saddle, to get the best angle of saddle position.


16. Do Vivelo accessories fit with bikes of other companies?

Some of our accessories, such as bells or valve caps (car vent), will fit in most of bikes available on the market. Accessories such as a basket liner or saddle cover, have been designed and created by us for Vivelo bicycles.  Baskets are rather universal, you can put it on the steering wheel using rods covered in rubber to make the basket the right angle and do not to scratch the frame. For Vivelo bikes, we mount stands for the basket , however by using a ribbon or a self-tightening wristband you can attach it permanently to the bicycle.

17. Can I install baby seat?

Models La donna, Rider, Rider X are prepared to install baby seat on the trunk. Around 90% of available baby seats on the market can be installed. You need to buy a trunk, install it to a bicycle and at the end install a baby seat to the trunk.

18. Can I change a color of single part of a catalogue bike?

If you want to make a color changes in the catalog bike, it is advised to use the configurator on our website and choose the bike as a configurable model. Colors of grips or saddle can be also changed. All you need to do is ask for it in the commentary to the order.


19. Is it difficult to ride on a bike with 3- inch tires ( Rider and Chopper)

Although 3 – inch wheels may seem heavy and difficult to drive it is not. Thanks to the fact that the tire is conical, when it is well inflated,  you ride only on its top/middle part, not the entire surface.

20. Where is Vivelo showroom located and can I buy bike right away?

Showroom is located at Wynwood on 2032 NW 2nd Avenue, Miami, Florida 33127. Over there are several color versions of various models available in Vivelo offer. There are both catalog models and models created by us using the configurator on our website. If you find a model with colors that suits you, there is no problem to get it right away.


21. What are grips and saddle made of?

Grips and saddle are made of high quality ECO leather. Depending on level of dirtiness, please use water mixed with soap or ECO leather cleaner for best results.


22. Is it possible to install fenders to Rider X?

Unfortunately, the Rider X model is not able to install fenders, because the wider 3 "tires don’t allow them to be installed. Version with fenders and a slightly smaller tire 2.125 " is Rider.


23. What is a max pressure of a tires?

2,125 " Tires - up to 3,5 BAR, up to 350 KPA, up to 50,5 PSI 

3 " Tires- up to 3 BAR, up to 300 KPA, up to 43,5 PSI


24. How does the light work and how to change batteries?

Vivelo bikes lights are LED, powered by AA or AAA batteries depending on the model. Replacing the batteries in the lamps is very easy. Unscrew the screw on the bottom of the lamp, then turn it and open the lamp. Turning the light on and off is done with a black button on the top of the lamp.


25. Where I can buy a trunk?

Trunks are available at vivelo.com, in the accessories tab.